We unify CRM, conversational customer care and automations on a single platform so e-commerce companies can sell, respond and fulfill with greater precision and lower operating cost.
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Our thesis
Every interaction is attached to the right customer, with complete history and synchronized status across WhatsApp, orders and pipelines.
We consolidate contacts, conversations, orders and sales stages in a single view. Every interaction is attached to the right customer.
Customer service and sales agents on Claude and GPT, with guardrails and full tone control.
Visual builder with an AI assistant. 10 triggers and 11 actions over contacts, orders, stages and messages.
We connect with the platforms Colombian companies already use. Orders, shipping labels and payments flow without intermediate spreadsheets.
We run today on WhatsApp Business Platform. Facebook Messenger and Instagram Direct are being enabled via Meta Direct.
An order can start in your Shopify store or in a WhatsApp message. Wherever it comes from, it converges on the AI Agent, gets filed in the CRM and ends up with the right carrier.
A customer buys from your online store. The order arrives with products, address and payment method.
A customer writes to order, quote or ask. The agent answers them in seconds.
Understands intent, validates inventory, confirms address, registers the contact and moves the order through the right stages.
Shipping label created automatically. Real-time tracking and customer notifications.
Nationwide alternative when the route or rate calls for it. Equally auditable.
MORFX S.A.S. is a simplified joint-stock company incorporated in Colombia in 2026, headquartered in Bucaramanga, Santander. We develop, operate and license the MORFX platform — an ecosystem of CRM, conversational agents and automations designed for e-commerce companies and other productive sectors that require customer care at scale and integrated logistics management.
Development, design, implementation, operation, commercialization and licensing of technology platforms based on artificial intelligence, with special emphasis on customer service, logistics management and commercial processes for e-commerce companies and other productive sectors.
Incorporation deed under Colombian Law 1258 of 2008.
Let's talk about your operation, show you the platform live and propose an implementation plan aligned with your sales and logistics processes.
You can also call us at +57 313 754 9286 or write to morfx.colombia@gmail.com.